FAQ
Do you have a size chart?
Yes and you can see by clicking on the size chart tab when viewing a product.
I've found the product I want but can't select my size
This usually means we are out of stock in that size. We do re-stock some of our lines however so it may be worth dropping an email to our Customer Service team, quoting the product code and we’ll let you know if the item will be available again.
It’s worth noting that products which have been reduced in Sale are very unlikely to be restocked.
Alternatively, you could send an email to our team and they’ll let you know if any of your local size? stores has stock available.
I cannot find the product I’m looking for. Does this mean you don’t stock the item?
Possibly, or it may mean we’re temporarily out of stock. Send our customer service team an email with as much information about the product as possible and we’ll let you know if we stock the item and if it will be available again.
Can you give me any more information on a product?
We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details.
If you do need any more info send an email to our customer service team and we'll do our best to help you out.
Are the pictures shown on the site an accurate representation of the actual product?
We make a huge effort during the photography process to ensure the images you see online are as close to the real thing as possible. It’s worth noting that all monitors have different colour settings so use the zoom functionality to get a close up view of the items and check the product description for information on the colourway.
Can I track my order?
When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order.
Please remember we only ship your once your payment has clear.
Can I cancel my order?
Yes you can but before we whip your order
Can I change or add items to my order?
Unfortunately, once the order has been placed we can't change it before despatch. Sorry.
You've sent me the wrong items
We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our customer service team and let us know.
Do I need to register with size? to shop?
No, but it's worth your while if you do. You can pay via the guest checkout.